University Resources, Operations and Policies

Schools/Departments:

  • Office of Information Technology
  • Categories:

  • Technology
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    Change Management Policy


    Policy Statement

    This policy governs changes to the University’s IT environment to ensure appropriate considerations are given before changes are made.


    Reason for Policy

    The purpose of this change management policy is to ensure that all changes made to Adelphi University’s IT environment have an acceptable level of risk regarding degradation or interruption of service.


    Who Is Governed by this Policy

    All end-user and application management accounts on computerized information systems operated by or on behalf of Adelphi University.


    Policy

    Change development

    1. All functional changes must be approved by the System Owner prior to implementation.
    2. All changes must be documented prior to implementation.
    3. Separate environments for development of software and configuration, and production use of software and configuration will be maintained for all systems that have a minimum availability requirement of critical, normal and nonessential.
    4. It is not cost-effective, and therefore not required, to maintain separate environments for development, testing, and production of networking equipment and configuration.

    Change deployment

    1. Changes to the University’s IT environment may only be made by explicitly authorized and sufficiently qualified persons.
    2. A Developer or System Administrator may not push software changes made by him/herself from the testing environment to the production environment.
    3. Prior to making any change in the production environment, a roll-back scenario must be developed, documented and approved.
    4. When a change may result in temporary service degradation, or in a full service interruption, a date for making the change must be negotiated with the System Owner, and the IT HelpDesk must be notified in advance.
    5. If unanticipated problems develop during or after a change, the IT HelpDesk must be notified immediately.

    Deviation from policy

    Although emergency changes must attempt to follow policy to the extent possible, changes may be made to do not comply with the requirements listed above. Whenever feasible, approval from the System Owner must be obtained before making emergency changes. If emergency changes are made, details regarding change and the reasons for implementing them as an emergency change must be documented as soon as reasonably possible after the making the changes.


    Definitions

    System Owner: A person or role who is authorized to make informed decisions concerning a named information system.

    Developer: An individual who writes computer programs.

    System Administrator: An individual responsible for technical maintenance of servers and applications.


    Forms

    This policy does not have forms associated with it at this time. Upon periodic policy review this area will be evaluated to determine if additional information is needed to supplement the policy.


    Related Information

    This policy does not have related information at this time. Upon periodic policy review this area will be evaluated to determine if additional information is needed to supplement the policy.


    Contacts

    Chief Information Officer
    Office of Information Technology
    p – 516.877.3340                                                                       

    Dr. Kees Leune
    p – 516.877.8178
    e – leune@adelphi.edu


    Document History

    • Last Reviewed Date: Fall 2017
    • Last Revised Date: Fall 2017
    • Policy Origination Date: June 18, 2009                    

    Who Approved This Policy

    Office of Information Technology

     

    Schools/Departments:

  • Office of Information Technology
  • Categories:

  • Technology
  •  
     
     
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